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Funded Internship in Support Engineering at Microsoft in Egypt 2019

Closing date :
2019/08/29
Funded Internship in Support Engineering at Microsoft in Egypt 2019

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Microsoft offers a Support Engineer Internship Opportunity in Egypt for 2019, in which interns work on meaningful projects that span across all solutions and services throughout the company. The internship program will empower you to orient to the Microsoft environment, grow skills to support professional success, and accelerate your ability to have a strategic impact for the company and customers. In Customer Service and Support, Microsoft is focused on how it can Empower, Help, and Advise Microsoft customers.  It engages in solving complex problems for customers, it collaborates and shares knowledge with each other, and it innovates on solutions to enable customers to make the most of Microsoft products. The team is geographically distributed, they speak many languages and they come from a variety of cultural backgrounds. Support Engineers (SE) serve as technical resources for Microsoft’s customers and partners via phone, email or web.  You will deliver unique value by collaboratively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.

The Impact you Will be Making:

You will be part of a team responsible for providing outstanding technical support experience to customers and partners. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.  

Responsibilities:

  1. Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
  2. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
  3. Act internally as a customer advocate.
  4. Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
  5. Advise customers on how to gain additional value from their Microsoft products.
  6. Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
  7. Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Qualifications:

  1. On-track to complete or within 12-months of graduation of Bachelor or Master’s degree in business, technical or engineering majors.
  2. Have less than 2 years of combined work experience, including internships/co-op.
  3. English Language: fluent in reading, writing and speaking. If English is not a native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams).

Preferred Qualifications:

  1. Passion for technology and Innovation.
  2. Experience in support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education.
  3. Bilingual – preferred though not required: Spanish, French, German, Italian, Portuguese, Chinese, Korean, Japanese.

Benefits:

  1. Industry-leading healthcare.
  2. Giving programs.
  3. Opportunities to network and connect.
  4. Discounts on products and services.

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Eligibility

Nationality
United Arab Emirates, Bahrain, Djibouti, Algeria, Egypt, Iraq, Jordan, Comoros, Kuwait, Lebanon, Libya, Morocco, Mauritania, Oman, Palestine, Qatar, Saudi Arabia, Sudan, Somalia, Syria, Tunisia, Yemen
Country of residence
Any Country
Gender
Both gender
Interest
Engineering, Business

Opportunity Information

Opportunity Targeting
Graduate Students, Young Professionals
Funding
Partial funding
Opportunity Coverage
Other
Opportunity will take place in
Egypt
Required Documents
CV

Educational Conditions

Required Specialties
Business, Engineering
Educational Level
Bachelor
Required Languages
English
Learn how to apply

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Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells... More details